New iPhone 11 pro max stuck on install now

When transferring data from iPhone 7 to 11 pro max, it is stuck at install now with spinning wheel

iPhone 11 Pro Max

Posted on Dec 25, 2019 7:02 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2019 7:33 AM

Hey there 4zna,


Thanks for reaching out to Apple Support Communities. I understand your iPhone 11 is stuck after transferring data from your iPhone 7. I’ll be happy to help.


If your iPhone doesn’t progress past this screen, you may want to force restart it as well as restart your iPhone 7:


Force restart iPhone

Restart your iPhone, iPad, or iPod touch


After that, make sure both devices are completely up to date. These links can guide you on this:


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Try transferring your data once more using the steps in this link and see if it works:


Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


I hope this helps.

1 reply
Question marked as Top-ranking reply

Dec 29, 2019 7:33 AM in response to 4zna

Hey there 4zna,


Thanks for reaching out to Apple Support Communities. I understand your iPhone 11 is stuck after transferring data from your iPhone 7. I’ll be happy to help.


If your iPhone doesn’t progress past this screen, you may want to force restart it as well as restart your iPhone 7:


Force restart iPhone

Restart your iPhone, iPad, or iPod touch


After that, make sure both devices are completely up to date. These links can guide you on this:


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Try transferring your data once more using the steps in this link and see if it works:


Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


I hope this helps.

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New iPhone 11 pro max stuck on install now

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