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I keep getting an error message - error occurred while loading content.

I have tried to reset, restart, unplug and plug in again, nothing seems to work. It happens for rented movies and movies purchased. One movie didn't play the movie but played the extras.

Any help, please!!!!?

The apple tv is probably 8 years old.

thank you for your help.

Cindy

Posted on Dec 26, 2019 8:03 AM

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QuickPost

Level 10

103,305 points

Posted on Dec 26, 2019 12:48 PM

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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