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cant open documents

I cannot open documents in Pages all of a sudden. All are grayed out. Any ideas?

Thanks!


MacBook Pro 13", OS X 10.11

Posted on Dec 26, 2019 11:41 AM

Reply
Question marked as Best reply

Posted on Dec 27, 2019 10:49 PM

HI dilbenfield,


What version of Pages? (Pages menu > About Pages)

Is the version of OS X listed still correct? (Apple menu > About this Mac)


Can you launch Pages?

Can you create a new Pages document, Save it, Close it, then re-open it?

Do you get any messages when you attempt to open an existing Pages document?


Have you restarted the computer recently?

Have you started into Safe Mode?


A restart triggers some 'housekeeping routines, and is often enough to cure some issues.

A start into Safe Mode causes a more thorough housekeeping session.


To startup into Safe Mode:

      • Shut down the computer.
      • Startup using the power button.
      • Immediately on hearing the startup chime, press and hold the shift key.
      • Keep the shift key pressed until you see the Apple logo on the screen and a progress bar below it.
      • Allow the startup time to complete.

    As more routines are called, you will notice that this startup takes longer than a normal startup.

    You will also see a degradation in video performance (this is normal)

      • Can you launch Pages in Safe Mode?
      • Are you able to open any of the previously unopenable documents?
      • Do a normal restart (Apple menu > Restart)
      • Any improvement?


The above are general troubleshooting processes, which may not fix this specific issue.


Regards,

Barry

1 reply
Question marked as Best reply

Dec 27, 2019 10:49 PM in response to dlbenfield

HI dilbenfield,


What version of Pages? (Pages menu > About Pages)

Is the version of OS X listed still correct? (Apple menu > About this Mac)


Can you launch Pages?

Can you create a new Pages document, Save it, Close it, then re-open it?

Do you get any messages when you attempt to open an existing Pages document?


Have you restarted the computer recently?

Have you started into Safe Mode?


A restart triggers some 'housekeeping routines, and is often enough to cure some issues.

A start into Safe Mode causes a more thorough housekeeping session.


To startup into Safe Mode:

      • Shut down the computer.
      • Startup using the power button.
      • Immediately on hearing the startup chime, press and hold the shift key.
      • Keep the shift key pressed until you see the Apple logo on the screen and a progress bar below it.
      • Allow the startup time to complete.

    As more routines are called, you will notice that this startup takes longer than a normal startup.

    You will also see a degradation in video performance (this is normal)

      • Can you launch Pages in Safe Mode?
      • Are you able to open any of the previously unopenable documents?
      • Do a normal restart (Apple menu > Restart)
      • Any improvement?


The above are general troubleshooting processes, which may not fix this specific issue.


Regards,

Barry

cant open documents

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