Macbook Pro mid 2010 running 10.13.1 will not connect iPhone 11 (13.3) to iTunes (12.8.2.3)

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Level 1

4 points

Macbook Pro mid 2010 running 10.13.1 will not connect iPhone 11 (13.3) to iTunes (12.8.2.3)

I have been searching for hours trying to get my iPhone 11 to connect to my Macbook Pro. I have versions listed in the subject line of this search. I have gone into the folders under finder and typed in /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resour ces (without the space) and downloaded the mobile device update. The update will start and then stop because of a network issue? I have the internet running so I know there is no issue with my internet. Are there any other suggestions to try out?

iPhone 11, iOS 13

Posted on Dec 26, 2019 8:15 PM

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Answer 1

Kappy

Level 10

361,855 points

Dec 26, 2019 8:40 PM in response to sgrahova10

System Requirements

Apple ID (required for some features)
Internet access13
Syncing to a Mac or PC requires:
macOS Catalina 10.15 using the Finder
macOS El Capitan 10.11.6 through macOS Mojave 10.14.6 using iTunes 12.8 or later
Windows 7 or later using iTunes 12.10 or later (free download from apple.com/in/itunes/download)

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Answer 2

turingtest2

Level 10

274,488 points

Dec 27, 2019 4:40 AM in response to sgrahova10

Reboot your router and your computer. Check for malware with a trial of https://www.malwarebytes.com/mac/. It may also help to reinstall iTunes12.8.2.3.

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

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Macbook Pro mid 2010 running 10.13.1 will not connect iPhone 11 (13.3) to iTunes (12.8.2.3)

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