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Cannot update Itunes because of network problem

Since the last IOS update (17.02) for my Iphone 13, I cannot get my phone connected to Itunes running on OS 10.13.6 (High Sierra). Every time when I try to connect using a USB cable a window pops up to update Itunes but when I click on it I receive the same message every time, that the update cannot be downloaded due to a network problem. I did manage to update my MBP Itunes and get Iphone connected on the same network, so it remains a mystery why my Imac (2013) keeps given me this error. I tried restarting, PRAM reset. Any ideas?

Earlier Mac models

Posted on Oct 4, 2023 1:48 AM

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Posted on Oct 4, 2023 2:24 PM

Apple Stack Exchange was able to find a solution for an iPhone on IOS 16 on High Sierra where iTunes refused to update to allow synch due to a “network problem.” But involved adding Xcode: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled

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Oct 4, 2023 2:24 PM in response to K Shaffer

Apple Stack Exchange was able to find a solution for an iPhone on IOS 16 on High Sierra where iTunes refused to update to allow synch due to a “network problem.” But involved adding Xcode: https://apple.stackexchange.com/questions/461301/mac-os-10-13-6-and-newer-mobile-devices-not-working-with-itunes-12-8-3-1-mobiled

Oct 4, 2023 1:33 PM in response to Appelflap2023

Perhaps this scenario is a backhanded attempt to get your Mac an upgrade

to a later supported macOS such as Mojave 10.14.6. ~ Or maybe a bit too far

with what might be fail leap into Catalina 10.15.7. Given that shows way much

will change; to file structure and whole system security??


After Mojave 10.14.6 (or last step to that upgrade, as last digit may be higher)

the path back, short of using a different Mac; would be well beyond backups.


The link to try and get that version download, is among chatter on this page:

How to download and install macOS - Apple Support

//support.apple.com/en-us/HT211683


[A 'Time Machine' app in your Mac, backs up a dedicated external hard

drive via USB cable; but it has limits, & this runs almost fully automatic.]


An additional backup to have more than one, might be 'full system' Clone

and made on external bootable hard drive using SuperDuper, or CCC.

In itself, is not necessarily future proof; other OS changes are ahead.


Oct 4, 2023 2:13 PM in response to TrashPanda01


Well, the Mac has some issues; but the updates for iOS for iPhone/iPad, has

new version corrections going ahead. To try a voodoo fix (safe boot) for Mac

is an easy enough conjure; so long as Safe mode start up, really happens.


Use safe mode on your Mac - Apple Support

//support.apple.com/en-us/HT201262


Given your Mac has intel-based hardware, instructions to start in Safe mode

are fairly simple; expect this to take time, once actually in Safe mode. The

ways to tell should be explained in the article; or in different support links.


Newer versions iOS are out, but have no idea if that resolves any incompatibility

with these older Mac OS builds. [High Sierra is what my main Late 2012 Mac mini

server runs, on one of its two factory-installed hard drives; it can dual boot, too.]


My iPhone is an older one, that cannot be upgraded; so that's not going further.

(Second iPhone8 would need a second account, & new SIM card; not doing it.)

.Sorry to not have exacting answers; this is a volunteer with more offline than on.


PS: Problems at my end, made this reply later than intended; so our posts crossed.


Cannot update Itunes because of network problem

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