my safari home page is search pulse and I tried getting rid of it but its not working

search pulse has hacked all my search

MacBook Pro 13", macOS 10.14

Posted on Dec 27, 2019 11:51 AM

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Question marked as Top-ranking reply

Posted on Dec 27, 2019 12:40 PM

 1. There is adware installed on your Mac.


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


     Remove unknown profiles (1), unknown extensions(2), reset search engine (3) and reset Homepage (4 & 5)

     listed under Additional steps.


2. Additional steps to take, if necessary (1)


  1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.



  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  3. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


      Change Home Page


  4. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

      

  5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


   6. Shutdown the computer from  menu. Start your Mac using the Power button.

2 replies
Question marked as Top-ranking reply

Dec 27, 2019 12:40 PM in response to ramina48

 1. There is adware installed on your Mac.


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


     Remove unknown profiles (1), unknown extensions(2), reset search engine (3) and reset Homepage (4 & 5)

     listed under Additional steps.


2. Additional steps to take, if necessary (1)


  1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.



  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  3. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


      Change Home Page


  4. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

      

  5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


   6. Shutdown the computer from  menu. Start your Mac using the Power button.

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my safari home page is search pulse and I tried getting rid of it but its not working

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