update stopped while update on itunes

I am trying to update my iPhone 6 through iTunes but it stops in the middle and shows error, I turned my pc and my phone on and off again but still my phone shows me that I should plug it to iTunes. please help me to have my phone on again

iPhone 6s, iOS 12

Posted on Dec 27, 2019 4:33 PM

Reply
2 replies

Dec 31, 2019 7:01 AM in response to livelola

Hello livelola,


Thank you for using Apple Support Communities.


I understand that you are trying to update iOS on your iPhone and are running into errors. I would recommend starting with the following support articles. The first specifically for update issues and the second for the restore screen you are seeing on the iPhone.


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


If you continue to have issues after using these articles, get back with us with more details about your issue and we can go from there.


Best regards.

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update stopped while update on itunes

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