User profile for user: lemonpepper
lemonpepper Author
User level: Level 1
8 points

ios 13.3 device not recognized in iTunes

This might be a stupid question, but I want to make sure... I'm using High Sierra on my Mac. When I plug my iPhone (iOS 13.3) into my Mac, iTunes no longer recognizes my device. I get a pop-up asking if I want to download and install a computer update.


My question is: is this update an iTunes update or is it the MacOS Catalina update? I absolutely do not want to update to Catalina. So I want to be sure before I click that button!



It's very confusing because clicking on Learn More leads you to the ultimate update to OS Catalina!


Thanks

iPhone XS

Posted on Dec 27, 2019 7:31 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,055 points

Posted on Feb 6, 2020 3:28 AM

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,055 points

Feb 6, 2020 3:28 AM in response to tixrus

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

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ios 13.3 device not recognized in iTunes

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