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help! my AppleID shows on my iphone7 but wont accept password even though I changed it several times. My grandson had my old iphone6 and signed in with his email which when I go on app store keeps coming up but dont have a password.

My grandson had old phone and signed into with his email... I cant access my apple id as it wont accept new password even they I keep requesting new one and changing it wont work it says.....unknown error.


It has my email on my apple ID but when going into app store it has grandson email. I have gone into my apple accounts but only shows my email saved?


cant use fitbit or any apple store- help would be appreciated

iPhone 7 Plus, iOS 13

Posted on Dec 28, 2019 7:23 AM

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Question marked as Top-ranking reply

Posted on Dec 28, 2019 10:29 AM

If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support     

1 reply

help! my AppleID shows on my iphone7 but wont accept password even though I changed it several times. My grandson had my old iphone6 and signed in with his email which when I go on app store keeps coming up but dont have a password.

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