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Level 1

8 points

New iPad FaceTime calls ok video greyed out

iPad 2, iOS 9

Posted on Dec 28, 2019 11:53 AM

Top-ranking reply

Level 10

103,371 points

Posted on Dec 28, 2019 1:21 PM

Hello,

Does your iPad have any restrictions set or any configuration profiles installed?

Settings > General > Profiles

If you do not see a Profiles pane in Settings then your device does not have any profiles installed.

Settings > Screen Time > Restrictions

Do you also use Family Sharing?

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