New iPad won’t allow erase all since verification failed connecting to Apple ID server

Didn’t set up new iPad right away, now can’t get it to erase/reset all to download from the icloud

Posted on Dec 28, 2019 1:39 PM

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I cannot sing out of an old iphone X I want to erase the content from an iphone X i use to have and I cannot. I removed it from my I cloud account and asked to erase it from there but when it did not happen. When I want to erase it I get the following message: Verification failed. The operation couldn't be completed.[AK Authentification Error error - 7005]. If I want to sign out from the apple id i get the following message: There was an error connecting to the Apple ID server. I just want to make sure all the data related to me from this phone get's erased. How can I do it? Thanks
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1 reply

QuickPost

Level 10

103,437 points

Dec 28, 2019 5:05 PM in response to Samsonite2398

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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New iPad won’t allow erase all since verification failed connecting to Apple ID server

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