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kriz_ Author

Level 1

4 points

screen non responsive

i have an iphone xs. i've done soft restart. let the battery die and reboot. and still no connection to touch. i can use my earpods to accept calls but still have a non responsive touch screen. HELP

Posted on Dec 29, 2019 4:34 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Dec 29, 2019 4:39 AM

See this support guide:--> Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

If you get no help, it might be also a screen failure (digitizer?), but we can't diagnose that issue remotely, sorry.

Make an appointmente at an Apple Store or AASP and have your iPhone inspected:--> Apple – Location Selector

Regards

Giulio

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