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iMessage no receiving messages after changing to new iphone

I got a new iPhone yesterday and the only problem is that iMessage doesn't seem to receive messages on the new phone. I transferred my contents and settings with phone to phone cable at the Apple store and everything seemed fine. However, I receive iMessages on my iPad and Mac, which don't appear on the new iPhone. I already went to settings->messages->sign out of Apple ID, and I signed in again, and I see my phone number in the list of devices with a spinning wheel to the left of it.

Any ideas? Thank you!

iPhone 11 Pro

Posted on Dec 29, 2019 5:26 AM

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Question marked as Best reply

Posted on Dec 29, 2019 5:59 AM

Messages Troubleshooting


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

3 replies
Question marked as Best reply

Dec 29, 2019 5:59 AM in response to dobieguy

Messages Troubleshooting


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

iMessage no receiving messages after changing to new iphone

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