My IOS software update to Catalina Times out

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Level 1

8 points

My IOS software update to Catalina Times out

My Mac book pro model is (Retina, 10-inch, Mid 2015)

16G Memory, Operating system Mojave 10.14.6. The software update tells me Catalina 10.15.2 is available but the download times out.

Please help

Posted on Dec 29, 2019 10:15 AM

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Answer 1

Wilddrums

Level 5

4,286 points

Dec 30, 2019 6:13 AM in response to fitbotics

You have to update from Software Updates or the Mac App Store.

Time out occur for many reasons. Try to connect through Ethernet directly on the router if you can.

Sometime there are issues in certains regions only or your ISP is throttling that kind of traffic.

Also log off from the Mac App Store and login again.

WD

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Answer 2

fitbotics Author

Level 1

8 points

Dec 30, 2019 9:12 AM in response to Wilddrums

I started in safe mode and it is finally downloading....Thank you for your help!!

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Answer 3

Wilddrums

Level 5

4,286 points

Dec 30, 2019 6:54 AM in response to fitbotics

OK. Those are trouble shooting steps.

Do you update from Software Updates or the Mac App Store?

It seems you're not alone experiencing the problem. Where are you located?

Your next step could be to contact Apple Support.

WD

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Answer 4

fitbotics Author

Level 1

8 points

Dec 30, 2019 6:57 AM in response to fitbotics

Here is the log

default 09:53:13.721751 -0500 networksetup got event: Connection invalid

default 09:53:13.721755 -0500 networksetup Failed to talk to secd after 4 attempts.

default 09:53:13.721896 -0500 networksetup using system preferences

default 09:53:13.882795 -0500 kernel memorystatus: killing_idle_process pid 5695 [mdworker]

default 09:53:13.883373 -0500 diskarbitrationd <private>

default 09:53:13.883468 -0500 diskarbitrationd <private>

default 09:53:13.883571 -0500 diskarbitrationd <private>

default 09:53:14.250800 -0500 LogiMgrDaemon 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 114 vs 294, 512, <private>

default 09:53:14.251210 -0500 contextstored 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 150 vs 199, 512, <private>

default 09:53:14.252475 -0500 universalaccessd 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 0 vs 113, 513, <private>

default 09:53:14.252880 -0500 contextstored 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 117 vs 150, 513, <private>

default 09:53:14.253560 -0500 WindowServer SetFrontProcessInternal(0x0,0x6a06a pid5540) Posting kCGSEventResume to application, allWindows=0 noWindows=0 userGenerated=0.

default 09:53:14.376850 -0500 diskarbitrationd <private>

default 09:53:14.376892 -0500 diskarbitrationd <private>

default 09:53:14.376929 -0500 diskarbitrationd <private>

default 09:53:14.377889 -0500 diskarbitrationd <private>

default 09:53:14.645483 -0500 kernel 003324.989980 Bluetooth USB Host Controller@14300000: IOUSBHostDevice::forcePowerGated: kPowerStateSuspended timeout 1000ms

default 09:53:14.645573 -0500 kernel 003324.990077 Bluetooth USB Host Controller@14300000: IOUSBHostDevice::powerStateWillChangeToGated: kPowerStateSuspended

default 09:53:14.645623 -0500 kernel 003324.990128 Bluetooth USB Host Controller@14300000: IOUSBHostDevice::setPowerStateGated: kPowerStateOn -> kPowerStateSuspended

default 09:53:14.645634 -0500 kernel 003324.990142 Bluetooth USB Host Controller@14300000: IOUSBHostDevice::setPowerStateGated: suspending pipes

default 09:53:14.645767 -0500 kernel 003324.990272 Bluetooth USB Host Controller@14300000: IOUSBHostDevice::forcePowerGated: allowing power level to float

default 09:53:14.645788 -0500 kernel 003324.990294 Bluetooth USB Host Controller@14300000:

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Answer 5

Wilddrums

Level 5

4,286 points

Dec 30, 2019 8:05 AM in response to fitbotics

Looking at the log you may create a new user on the Mac and try the update with that user. Just guessing here.

As suggested in other discussions, you can try the update in Safe Mode.

Use safe mode to isolate issues with your Mac - Apple Support

WD

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Answer 6

fitbotics Author

Level 1

8 points

Dec 30, 2019 6:46 AM in response to Wilddrums

I signed out of the App store and now directly plugged into my router.

It says timed out, an error occurred.

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Answer 7

fitbotics Author

Level 1

8 points

Dec 30, 2019 7:05 AM in response to Wilddrums

Thank you. I thought this was apple support.

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Answer 8

Wilddrums

Level 5

4,286 points

Dec 30, 2019 7:20 AM in response to fitbotics

It is a forum of users helping other users. Apple is not here.

WD

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Answer 9

Dec 29, 2019 11:09 AM in response to fitbotics

fitbotics wrote:

My Mac book pro model is (Retina, 10-inch, Mid 2015)

16G Memory, Operating system Mojave 10.14.6. The software update tells me Catalina 10.15.2 is available but the download times out.

Please help

I can say the server has had some recent issues: https://www.apple.com/support/systemstatus/

I would simply try again later.

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Answer 10

fitbotics Author

Level 1

8 points

Dec 30, 2019 5:55 AM in response to leroydouglas

I was able to download this file macOSUpdCombo10.15.2.dmg but it says it needs 10.15 when i try to open the file. Is there a URL where i can download 10.15? I have been timing out for months now.

thanks

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My IOS software update to Catalina Times out

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