Removing bluetooth list on iphone 11 pro

Question

Level 1

8 points

Removing bluetooth list on iphone 11 pro

Ok when I went to Japan apple store in Ginza, I want to buy airpods pro but they sold out, but they do have a sample of airpods pro that I could try, so I gave it a go and paired it with my iphone X, now this what happened, I decided to upgrade my Iphone X to Iphone 11 pro, since I don’t bring my laptop to backup all my data, sales assistant tech help me to copy all my data from Iphone X into Iphone 11, after all the process finished I went back to my hotel and start fidgeting with my new iphone, I realized something, there was a bluetooth list from my previous Iphone X, since I dont own the airpods pro, I decided to forget device option, yet the airpods pro is still there after I erased it, erased, turn off bluetooth and turn it on again, it still there! How can I erase it? Anybody could give me some advice?

iPhone 11 Pro, iOS 13

Posted on Dec 29, 2019 9:55 AM

Reply

Answer 1

MoonJ.

Community Specialist

Jan 2, 2020 9:18 AM in response to Cg1312

Hello and welcome to Apple Support Communities, Cg1312.

If I understand your post correctly, your new iPhone is still paired to a pair of AirPod Pros that you tested at the Apple Store. I’d like to help.

Follow the steps in this article:

Unpair a device

Go to Settings , then tap Bluetooth.

Tap next to the device, then tap Forget This Device.

If you don’t see the Devices list, make sure Bluetooth is on.

If you have AirPods and you tap Forget This Device, they’re automatically removed from other devices where you’re signed in with the same Apple ID.

See the full article here:

Connect Bluetooth devices to iPhone

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities. Take care.

Reply

Answer 2

Cg1312 Author

Level 1

8 points

Jan 2, 2020 10:42 AM in response to MoonJ.

Thank you good sir for your reply, yes I have tried your instructions, but it seems it didnt help my issue, I did according to what you said, but the old airpods from the store somehow magically reappear after I turn off and turn on bluetooth, I post a picture here because it seem I cant post a video.

Reply