Update issues

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Posted on Dec 29, 2019 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2019 1:14 PM

Albertossai wrote:

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.



You do not say what exact Mac this is or what macOS you are currently running, or what you are trying to upgrade/update to?


So a game of Whack-O-Mole here we go—


Catalina not available for download

running Mojave 10.14.6.—trying to download Catalina, it is not showing up as a system update

From the Applications/Utilities/Terminal.app copy and paste:


sudo softwareupdate --reset-ignored


(please note your psswd will not echo on screen—type it in anyway to proceed)

relaunch System Preferences>Software update



3 replies
Question marked as Top-ranking reply

Dec 29, 2019 1:14 PM in response to Albertossai

Albertossai wrote:

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.



You do not say what exact Mac this is or what macOS you are currently running, or what you are trying to upgrade/update to?


So a game of Whack-O-Mole here we go—


Catalina not available for download

running Mojave 10.14.6.—trying to download Catalina, it is not showing up as a system update

From the Applications/Utilities/Terminal.app copy and paste:


sudo softwareupdate --reset-ignored


(please note your psswd will not echo on screen—type it in anyway to proceed)

relaunch System Preferences>Software update



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.