hello i would like to know why i can update

i keep saying this: what does this mean?


This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

MacBook Air

Posted on Apr 5, 2021 4:40 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2021 4:45 PM

It means exactly what it says.


You're trying to update an application. However, the application is not associated with your AppleID (meaning you don't own the app, therefore are not eligible for updates to it).


This can happen for a few reasons. It could be that it was purchased under some other AppleID (maybe you used a different AppleID in the past? or maybe you bought your system second-hand and it was purchased by the previous owner.

It could also be that you cancelled the purchase and obtained a refund from the App Store. This would also make you ineligible for updates.


Without more details it's hard to be more specific.

1 reply
Question marked as Top-ranking reply

Apr 5, 2021 4:45 PM in response to Len4ever

It means exactly what it says.


You're trying to update an application. However, the application is not associated with your AppleID (meaning you don't own the app, therefore are not eligible for updates to it).


This can happen for a few reasons. It could be that it was purchased under some other AppleID (maybe you used a different AppleID in the past? or maybe you bought your system second-hand and it was purchased by the previous owner.

It could also be that you cancelled the purchase and obtained a refund from the App Store. This would also make you ineligible for updates.


Without more details it's hard to be more specific.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

hello i would like to know why i can update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.