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Login screen is black but icon, cursor and username are displayed

So I was in the middle of getting the latest software update when my macbook air went to sleep and i left it alone for a little while. I clicked a key to see its progress but it showed a black login screen with only my icon, my username and the cursor showing. Also the the top left corner, there’s a flashing cursor line, like when you’re ready to type but no letters show when i type. I don’t know what this is, I don’t know how to fix it. I tried turning it off and on but it’s still the same. I tried to do the safe mode thing but my volume is off and i cant hear the chime. Pls help?

Posted on Dec 29, 2019 4:59 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2019 6:32 PM

Try resetting the SMC by following instructions here How to reset the System Management Controller (SMC) on your Mac - Apple Support

See if that solves it.

If NOT then try resetting the NVRAM by following instructions here Reset NVRAM or PRAM on your Mac - Apple Support

See if the above solves it.

Let us know and Good Luck.


Axel F.

1 reply
Question marked as Top-ranking reply

Dec 29, 2019 6:32 PM in response to Anxiousbirb

Try resetting the SMC by following instructions here How to reset the System Management Controller (SMC) on your Mac - Apple Support

See if that solves it.

If NOT then try resetting the NVRAM by following instructions here Reset NVRAM or PRAM on your Mac - Apple Support

See if the above solves it.

Let us know and Good Luck.


Axel F.

Login screen is black but icon, cursor and username are displayed

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