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macbook air trouble logging in

When I enter my password or use the touch button, instead of home screen opening, I get black with a cursor . HELP!

Posted on Apr 1, 2022 10:49 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2022 11:11 PM

If Touch ID isn't working on your Mac.


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

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macbook air trouble logging in

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