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macbook air trouble logging in

When I enter my password or use the touch button, instead of home screen opening, I get black with a cursor . HELP!

Posted on Apr 1, 2022 10:49 PM

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Level 9

54,945 points

Posted on Apr 1, 2022 11:11 PM

▷ If Touch ID isn't working on your Mac.

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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Best reply

Level 9

54,945 points

Apr 1, 2022 11:11 PM in response to banditprincess

▷ If Touch ID isn't working on your Mac.

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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macbook air trouble logging in

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