Storage issues

If you do not want to use this free user to user forum, then here is a link to contact Apple including product support:

https://www.apple.com/contact/

Or you can use the contact support link in the upper right corner on this page.

unless you have Applecare, such a support call would include a fee. So, let's try to do it this way first:

https://support.apple.com/en-us/HT206996