How do I reset a Iphone If I don't know the Icloud password

My grandmother passed away and we were looking through her stuff and found an old iphone. I want to give it to a member of my family, but I can't figure out how to wipe it. She did not give the password to anyone before she died and this is my personal account. How to I wipe the Iphone without the Icloud password?

iPhone 4S

Posted on Dec 29, 2019 10:59 PM

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1 reply

Dec 30, 2019 6:43 AM in response to Can-I-get-help-please

take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.





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How do I reset a Iphone If I don't know the Icloud password

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