Resetting iPhone 1

Grandpa passed away. Don’t know iCloud password to reset to factory setting of a very old iPhone

Posted on Dec 12, 2020 12:16 PM

Reply
1 reply

Dec 12, 2020 1:29 PM in response to BRIDE2017

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Resetting iPhone 1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.