airpods pro rattling sound

I contacted Apple support and they offered to send me a replacement left AirPod, which is the side that rattles. They put a hold on my credit card for $89, and are also sending a prepaid shipping box to send my broken AirPod back to them. The rep told me that if they take it apart and find out that it was my fault, they’ll charge me the $89. Not my fault? Refund the $89.

A little wary about it all. From my understanding, the only way to take apart an AirPod pro earbud is to destroy it. What’s to stop the techs from claiming the damage WAS my fault and netting them a free $89? No evidence either way after they rip it open.

oh, and I bought them day 1 on October 30th, so as of today, January 27th, I’ve had them for over 2 months. Apple still offered me a free replacement if the rattling is their fault.

Will update once I get the results of my defective AirPod Pro’s tear down

Hello Dpdjoseaz,

Welcome to Apple Support Communities! I understand your AirPods make a rattling noise. I'm happy to assist you in any way possible.

Because the AirPods have been dropped, they may need to be inspected by a Genius to determine if there is a hardware issue. I'd recommend reaching out to Apple Support for assistance. You can contact here: Contact Apple for support and service - Apple Support

Best Regards.

Did you reach out to Apple? How did it go? I have the exact same thing in my AirPods Pro. Bought on launch day, dropped a few times, the left one rattles constantly. Never had this problem with OG AirPods

I have the very same issue in the very same right airpod pro but I did not drop it. It is inevitable that sometime your airpods drop, it should not be a reason to brake.