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Can't remember AppleID after update

My daughters Ipad updated overnight and to be able to use it again its asking for the activation lock. My daughter does not know her Apple ID or password. Is there a way of getting into the ipad or restoring it back to factory settings?

Posted on Dec 30, 2019 1:34 AM

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Posted on Dec 30, 2019 3:08 AM

no, one needs to remove the activation lock

Turn off Activation Lock - Apple Support


if one does not recall the appleID and or password https://iforgot.apple.com/password/verify/appleid


otherwise one needs to https://www.apple.com/retail/geniusbar/

3 replies

Dec 30, 2019 3:08 AM in response to SarahAl27

These links should help. If you have forgotten your AppleID, you can have a recovery email sent to the email address used to create it - and also reset the associated password if necessary - but you must have access to the mailbox. Once you recover access to the AppleID, you can recover access to the iPad and/or cancel the Activation Lock.


https://support.apple.com/en-au/HT201354

https://iforgot.apple.com/password/verify/appleid


I hope this is helpful in recovering your AppleID credentials - and resolving access to the iPad.

Can't remember AppleID after update

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