I am being charge 14.99 per month for what I assumed was Apple Music but when I went in to cancel it says I have no subscriptions. what is the 14.99 I am being charge for?

I am being charged 14.99 per month for a couple years I assumed it was for Apple Music, when I went in to cancel it tells me I don't have a subscription, what am I being charge 14.99 for?

Posted on Dec 30, 2019 9:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2020 5:13 PM

Hello PGlag,


Thank you for using Apple Support Communities. It's my understanding that you have an unfamiliar recurring charge of 14.99. I can see how this could be concerning. I'm happy to help.


It's possible the subscription isn't billed through Apple or is a charge from a member of a Family Sharing group. Please review the steps in the following resources to help investigate the charges:

Get help with subscriptions not billed through Apple


If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement


Have a nice day!

1 reply
Question marked as Top-ranking reply

Jan 2, 2020 5:13 PM in response to PGlag

Hello PGlag,


Thank you for using Apple Support Communities. It's my understanding that you have an unfamiliar recurring charge of 14.99. I can see how this could be concerning. I'm happy to help.


It's possible the subscription isn't billed through Apple or is a charge from a member of a Family Sharing group. Please review the steps in the following resources to help investigate the charges:

Get help with subscriptions not billed through Apple


If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement


Have a nice day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am being charge 14.99 per month for what I assumed was Apple Music but when I went in to cancel it says I have no subscriptions. what is the 14.99 I am being charge for?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.