We last bought/rented a movie on Apple TV on the 26th, but yesterday and today we can't seem to purchase or rent or download anything on Apple TV. I'm having to do it thru my PC for some reason. Anyone know what might be causing this?
This is a user forum, and I would not suggest leaving personal information on a public site.
Those symptoms can indicate an issue with the connection.
Check the current internet connection by using the speedtest app
Make sure DNS is set to auto (settings - network)
If on wifi try Ethernet
To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise and nearby networks
Test on another network
This is a user forum, and I would not suggest leaving personal information on a public site.
Those symptoms can indicate an issue with the connection.
Check the current internet connection by using the speedtest app
Make sure DNS is set to auto (settings - network)
If on wifi try Ethernet
To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise and nearby networks
Test on another network
It's the new 4K HDR 64GB
When we try to rent or buy a movie -- we click on the "Buy" button, it hour glasses for a while, then the same screen pops up asking if you want to Buy or rent -- as if nothing happened.
The same thing happens when we tried to download Plex -- just hour glasses, and then asks if we want to download, we click again, yet nothing happens.
The weird thing is, we rented a movie on Dec 26th with no issues. Something happened after that, but I have no clue. As far as I know, nothing changed.
Thank you,
Jason
[Personal Information Edited by Moderator]
What exactly is the issue occurring when you attempt to do it on Apple TV? Also what model Apple TV is it?
I had my internet provider come check out the issue -- it was an internet problem. They fixed it, and all is working great! Thanks for your help!
Glad I could help, have a good evening.
Apple TV -- can't purchase or rent movies for some reason
