How long will I see the reconnecting message on the screen on new device

i chose to setup my new iPhone by transferring all from old phone to new phone wirelessly side by side. I followed all the instructions I was prompted. I started this process about 5 hours ago and the screen on the new phone still says reconnecting. What is it am doing wrong?

iPhone 11 Pro Max

Posted on Dec 31, 2019 12:18 AM

Reply
1 reply

Jan 3, 2020 4:40 PM in response to Sauriesr

Hey Sauriesr,


If I understand correctly, you are trying to transfer content from an old iPhone to a new one, but it is stuck saying reconnecting. If it has not moved and is not responding you may need to restart the device.


Force restart iPhone


Use Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a good one.

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How long will I see the reconnecting message on the screen on new device

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