Cannot install the update iOS

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Level 1

8 points

Cannot install the update iOS

after successful downloading the updated iOS 12.4.4.4 for. Y iPad mini 2 I cannot install. I get an error message saying I’m not connected to the internet, but I am! I’ve never had any problems before.

Posted on Dec 31, 2019 1:51 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2024

Level 10

289,424 points

Jan 1, 2020 2:40 AM in response to loriprl

Yes, removal of the failed update should be straightforward.

Settings > General > iPad Storage

Scroll down the list of Apps until your find the “Update” file (it’ll be labelled with the version number) - then touch and swipe the the left to reveal the red Delete option. Touch Delete.

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Answer 2

Dec 31, 2019 3:31 AM in response to loriprl

Welcome to the community.

You should by attempting a forced-restart of your iPad - which may clear the problem and allow you to complete the update. Simply press-and hold both the Sleep/Wake and Home buttons until the Apple logo appears, then release; your iPad should restart.

Please let us know is this resolves the issue - and if not, we can try to work through the problem.

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Answer 3

loriprl Author

Level 1

8 points

Dec 31, 2019 7:31 PM in response to LotusPilot

Nope. I followed all these instructions, verified my connection to the internet and still get the Unable to Verify Update error message that says iOS 12.4.4 failed verification because you are no longer connected to the internet.

Is there a way to get rid of the download to redownload it and then try installing it? Maybe the download is currupted?

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Answer 4

loriprl Author

Level 1

8 points

Jan 3, 2020 6:58 AM in response to LotusPilot

Thanks! After deleting this first download, I was able to download and install the btw iOS. Now I know how to get to the file if I ever have the save problem. Thanks again!

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Answer 5

Jan 3, 2020 7:58 AM in response to loriprl

My pleasure to help. Good to hear that we solved your issue.

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