You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot install the iOS update on my iPad

after successful downloading the updated iOS 12.4.4.4 for. Y iPad mini 2 I cannot install. I get an error message saying I’m not connected to the internet, but I am! I’ve never had any problems before.

Posted on Dec 31, 2019 1:49 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2019 7:10 PM

Yes, that's what I did. I successfully downloaded it and I have 677.5 MB of free space.


It is saying that I'm not connected to the internet, but I am.


This is what it says: Unable to Verify Update - iOS 12.4.4 failed verification because you are no longer connected to the internet - Retry or Remind Me Later


It is very frustrating.

6 replies
Question marked as Top-ranking reply

Dec 31, 2019 7:10 PM in response to BDAqua

Yes, that's what I did. I successfully downloaded it and I have 677.5 MB of free space.


It is saying that I'm not connected to the internet, but I am.


This is what it says: Unable to Verify Update - iOS 12.4.4 failed verification because you are no longer connected to the internet - Retry or Remind Me Later


It is very frustrating.

Dec 31, 2019 7:29 PM in response to loriprl

If you iPad has ONLY approx. 700 MBs of internal free data storage space left, your iPad is FULL and you cannot install anything on that iPad!


If you need to free up free data storage space on an iPad/iDevice, you need to start by backing up your iPad to either Apple's iCloud or by connecting your iDevice to a computer running the latest iTunes and/or some other offsite, “cloud” data storage/backup services, like Google Drive/Photos, DropBox, BOX, Amazon Cloud Drive, Flickr ( for photos/images ), etc.


Then, delete any installed apps that you no longer use or use infrequently enough that they aren't missed ( you can always reinstalled any purchased or free apps at some timelater, as you need themm).



Thin out/delete any music/videos/movies/TV shows/images/eBooks/eMagazine/iBooks/audio books/Documents/PDFs, etc.



If you use a POP email account on your iPad, delete/thin out any old saved emails that maybe saved to your iPad.


To permanently delete photos/images off of your iDevice go into the Photos app and find the Recently Deleted folder/album and permanently delete any photos/images stored in that folder/album.


Also, you can check to see what stuff is eating up all your valuable data storage space by going into the Settings App, General Settings Panel, in the right hand column, tap Storage & iCloud usage panel ( in iOS 11 and newer it’s iPad Storage ), in the top Storage Panel, tap the Manage Storage panel, wait for a list of apps to generate that will tell you how much space each app is taking up on your iDevice.


Then, do a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.


iDevices need to maintain, at the very least, a minimum of between 2-3 GBs of free data storage space, AT ALL TIMES, to insure normal/nominal functionalities/operation and general overall performance of any iDevice.

Dec 31, 2019 7:48 PM in response to MichelPM

I deleted a bunch of apps and photos and now have almost 5 GB of free space on the device. Then I did the hard restart as you suggested...... Still getting an error message saying that I am not connected to the internet when it is "Verifying" the download.


I think the download is corrupted. I think I need to remove it and do the download again. How do I do remove the first one?

Dec 31, 2019 8:33 PM in response to loriprl

Go into the Settings app, under General, iPad Storage and wait for a list of apps to generate itself.

Look for the iOS upgrade/update in the list.

Tap the gray colored arrow at the far right end of the description panel.

Then delete the iOS version from your iPad to delete this iOS upgrade/update from your iPad and then start the over the air upgrade/update process, again.


If still no joy,

You may need to connect your iPad to a computer connected to the Internet and use the latest version of iTunes to do the iPad iOS upgrade/update through iTunes on a computer.



Best of Luck to You!

Cannot install the iOS update on my iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.