Upgrade programme
Hi,
I purchased an IPhone 11 Pro Max in October on the Apple Upgrade Programme but it is too big. Is there any way I can change it for the smaller IPhone 11 Pro?
regards
Barry
iPhone 11 Pro Max, iOS 13
Question marked as
User profile for user:
Teddy_B
User level:
Community Specialist
Hi Beezer46,
Welcome to Apple Support Communities. I understand you purchased an iPhone 11 Pro Max in October under the iPhone Upgrade Program and you'd like to have it exchanged. I can help provide you additional information.
Per the terms and conditions for the iPhone Upgrade Program, you can only return or exchange the iPhone within 14 days. That information is outlined at: iPhone Upgrade Program Terms & Conditions and in Apple Inc., Apple Retail Store Purchase Policies
For additional assistance, I recommend contacting Apple through this link here: Contacting Apple
Kind regards.