User profile for user: RebekkaBex
RebekkaBex Author
User level: Level 1
4 points

My iphone 11 is stuck at Apple logo and spinning wheel

I was running update it is stuck. I already tried quickly pressing volume up and then volume down followed by pressing power button until it is supposed to power off. I Have done this several times, holding the bittln as long as 2:45 minutes no luck. Help please and thank you

iPhone 11

Posted on Dec 31, 2019 2:40 AM

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User profile for user: sapper
sapper
User level: Level 4
1,774 points

Posted on Dec 31, 2019 4:22 AM

This was a possible solution from another user with the same problem:


I reached out to Apple support using my computer. These are the steps we went through:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button .
  3. Press and hold the side button until the Apple logo and circle disappears (be patient this may take a bit).
  4. Connect your phone time your computer and login to iTunes (make sure you have the latest iTunes update) once connected your phone should turn back on.

Hope this information helps. If not contact Apple support through echat.

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Question marked as Top-ranking reply
User profile for user: sapper
sapper
User level: Level 4
1,774 points

Dec 31, 2019 4:22 AM in response to RebekkaBex

This was a possible solution from another user with the same problem:


I reached out to Apple support using my computer. These are the steps we went through:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button .
  3. Press and hold the side button until the Apple logo and circle disappears (be patient this may take a bit).
  4. Connect your phone time your computer and login to iTunes (make sure you have the latest iTunes update) once connected your phone should turn back on.

Hope this information helps. If not contact Apple support through echat.

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My iphone 11 is stuck at Apple logo and spinning wheel

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