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There are purchased items on the iPad error message

I received a message that a new update is available. When I try to install the update, I receive the error message "There are purchased items on the iPad "iPad" that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this iPad. Are you sure you want to continue?"

I have tried to manually do the transfer by right clicking on the device and selecting "Transfer Purchased" as well as selecting File->Transfer purchases from this iPad. I have validated that this computer is authorized to my iTunes account.

I do not want to lose purchases from the iPad....

Anyone know where to go from here?

iPad, Other OS, iOS 3.2

Posted on Jul 17, 2010 9:59 AM

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Posted on Jul 17, 2010 10:17 AM

Once purchased, you can always redownload an app for free, so you won't lose them whatever you do
43 replies

Apr 6, 2011 2:34 PM in response to charlie-peck

On a Win 7x64 system, trying to update to 3.1.4, I keep getting the same message -- that I have purchases (it'd be very nice if Apple would TELL you what you're going to eliminate) that haven't been transferred. I've sync'ed, then transferred purchases, then tried to update. STILL get the warningUser uploaded file Is there a way to determine what iTunes thinks hasn't been transferred? I hate to plow ahead with no idea what I might loose.

Oct 17, 2011 1:48 PM in response to nhicks

Hey, I get this message when I try to back up my ipad to my itunes some of the items on the ipad could not be transffered to itunes library because you are not authorIzed for them on this computer.

I authorized by compuater, I right clicked my ipad and click transfer purched from ipad.. retarted both my ipad and my Mac and tried again. nothing is working!

Help me please, my ipad was never jailbreaked.. its new actually and i want to update to iOS 5 and i dont want to do that without backing up my ipad.


And the weird part of all this that it backed up 11 application but the remaining 27 it says im not authorized.. doesnt make much sense huh!?


Can anyone help me please?

Dec 7, 2011 8:37 AM in response to S from Alex

@ Alex - same here. Upgraded to IOS 5 - did backup first etc.. now cannot sync over about 40 apps that I have purchased.

Not working

- synch

- transfer purchases (same message)

- authorize computuer - still same issue


If I "purchase" the app in Itunes then it does work... free of course is no big issue but the others are $ and I will not double pay *(though I have on a couple just to try)


I will keep trying things but reboots, etc .. .nadda. I am thinking something happened with the IOS update or Itunes update?

Dec 9, 2011 7:29 PM in response to Chr15R

I don't know if this is a special circumstance that only applies to me, but I'll throw it out anyway because it worked under my conditions.


I was having the same problem after I had to reset settings on my iPad - 14 apps wouldn't transfer because it said this computer wasn't authorized, but when I authorized it it said it already was. And the apps, which worked before, wouldn't open in the iPad.


Then I remembered that sometimes when I bought an app it asked be for my iTunes account info, and sometimes my mobile me info, which iCloud was now using. I tried authorizing under that account, but still got the error.


Then I signed into the iTunes store under my iTunes account, and saw that the apps showed as available for download, meaning it didn't know I'd already bought them. I signed out, then logged in under my mobile me account, and the apps showed as downloaded.


So while I was logged into the iTunes store with my mobile me account I sync'd my iPad, and I didn't get the error message. And the apps also worked on my iPad.


So all I can suggest is if anyone having this trouble might have purchased things from iTunes under two accounts, to try syncing while signed in to the iTunes store under the other account. Hope this helps someone.

Dec 12, 2011 9:08 AM in response to teayak

@ teayak -

This sounds like exactly my problem.. issue is that I got fed up with it and actually just deleted all of the apps that were not working.. Like you said they were on my ipad and worked fine... then one day I must have did a sync and they didn't transfer over..from that point on they would no longer open on the ipad either. Wish I had tried what you posted as I expect that would have worked.


thanks for the post. Hope to not have this issue again but if I do I will follow your advice.

Mar 10, 2012 5:38 AM in response to mikeinmaryland

Some good suggestions on this thread. I too was having a similar problem to some of you. Thanks to all who suggested to just simply "sync" your device, or to "right click and transfer purchases / select file, transfer purchases" -- all good advice. However, like the very first post in this thread, these methods were attempted multiple times with no positive results. In my case it was TV shows. I bought season 1 of a show from the ipad itself -- before upgrading to the newest OS, I got the warning, and saw that after several sync's, only 3 of the 13 episodes had actually transferred over from the ipad to the itunes on my PC.


My fix was trying all of these suggestions mulitple times, and restarting both the ipad and the computer, then syncing and transferring again. Eventually it worked, and everything finally matched, and was able to do the upgrade to the newr OS without getting the warning this time.

There are purchased items on the iPad error message

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