There are purchased items on the iPad error message

Interesting -- someone on the thread mentioned it was the free Winnie the Pooh book that was causing the problem, and that's the exact same item that I think is causing the same problem for me.

It is a huge failure on Apple's part that this has been a problem for 3 years now. I am trying to upgrade from iOS 6.0 to 6.1 and I am getting this cryptic failure. Apple has completely redesigned iTunes so that none of the internet's suggestions of what to right-click and click are valid. Yet, in all of their redesigning and rewriting, they have not added a button to the error message that would take you to the solution.

Apple, instead of having 2 buttons, Cancel and Continue, you should have 3 buttons, Cancel, Transfer, and Continue. Then you would save your customers thousands of hours of wasted time.

This fixed my problem. And so easy. Thanks!

[Before you update the software choose File->Transfer Purchases from "iPad Name", this will copy any books, apps, etc. to iTunes. Then update your software.]

For Mac users, it's File >> Devices >> Transfer Purchases from <device name>

I could find no "right click on the device" functionality in the UI as suggested in earlier posts.

And RichardBronosky, I'm with you.

Also fixed my problem. Thanks a lot to:

crickfrompalo alto

RichardBronosky

Totally agree!

Come on Apple: 3 buttoms!

Thank you, thank you, thank you! Totally agree with the suggestion for 3 buttons. Would streamline the whole process!

Fixed my problem, too! Although adding the 3 buttons on the error message would be easiest, I made a quick post-it note and affixed it to the front of my computer as a reminder. Thank you!

Come to think of it, 3 buttons is a lame solution also.

iTunes should just check on sync and if there are purchased items on my device that need syncing, then iTunes should ask me once - then just do the job every time. We shouldn't have to "sync twice"~!

I was having the same problem. Thankse charlie_peck.

In iTunes, I selected iPad and then "Summary" then "Back Up Now" Then I got a "Transferring Purchases from iPad" indicator. I was able to download and update the new iOS after that with no problem.

Thanks! For those people wondering where the File option is on, it is good to make the "Menu Bar' Viewable. I left clicked around the area where the Menu Bar would be and was able to select that option to view it and then followed crickfrompalo alto advice.

Eric

Thank you!

The solution to this is to use the menu option [File][Devices][Transfer Purchases] from the iTunes menu bar.

I find it so frustrating, and so typical, that Apple will put out an error message without bothering to explain, in the message, how to overcome the problem!

If you don't have the menu enabled may I recommend it. Hold the [CTRL] key and click B on your keyboard to see the menu.