Apple mail crashing upon opening

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Apple mail crashing upon opening

I have the same problem as in this thread:

https://discussions.apple.com/thread/7897449?answerId=31537434022#31537434022

However I am scared to remove the gmail account (by System Preferences - internet accounts then selecting the minus button on the gmail account) as it then says it will delete all that data.

Is there a way I can do this without all my gmails being removed from mail as I fear when I add it again I will have thousands of emails to sort and reallocate to all my folders.

iMac 21.5", macOS 10.13

Posted on Dec 31, 2019 1:54 PM

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Answer 1

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BDAqua

Level 10

245,579 points

Dec 31, 2019 3:51 PM in response to Shae477

Your worry is well founded.

1st...

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Next, disconnect from the Internet, then start Mail, look for the last rec'd eMail.

Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.

Do you have a Time Machine backup to Restore to/from?

Next... Quit mail.

Finder>Go>Go to Folder, copy & Paste:

~/Library/Containers/com.apple.mail

Highlight all the contents.

Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.

You can close the Finder window.

The next step will be to restart the Mac and test

After the computer is restarted, open the Mail Preferences to see if it opens properly.

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Apple mail crashing upon opening

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