Received an email that my phone has a virus

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Level 1

8 points

Received an email that my phone has a virus

Received an email that my phone has a virus and my battery is in jeopardy vpn app could fix it though it was free but it cost almost 10.00 per week don’t want this

[Re-Titled by Moderator]

iPhone 7, iOS 13

Posted on Dec 31, 2019 5:59 PM

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Answer 1

Best reply

KendraJohnson

Level 3

519 points

Dec 31, 2019 6:03 PM in response to Gulycz

Hey there! You can manage your active subscriptions by going to Settings > [your name] and select "iTunes & App Store". Then click your Apple ID and select "View Apple ID". Next, select "Subscriptions" and you can manage them from there.

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Answer 2

Dec 31, 2019 6:02 PM in response to Gulycz

All such messages are scams. Do not interact with the message in any way.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Answer 3

deggie

Level 10

167,213 points

Dec 31, 2019 6:02 PM in response to Gulycz

It is a total scam. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Answer 4

Dec 31, 2019 6:02 PM in response to Gulycz

The email was a SCAM. If you provided any personal information in response, or provided a credit card number, cancel the card with your bank and change the password to any accounts that you provided.

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