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My messenger app tells me it needs upgrading but when I try to connect to the App Store I get the message below “Safari cannot open the page because the address is invalid” Any ideas how I can fix this please?
iPhone 6s, iOS 13
Hi - I had the exact same problem. The reason the App Store isn't showing (and you're receiving the "Can't open Safari" error message is due to your screen time settings. You have to make sure iTunes Store and/or App Store purchases are "Allowed."
Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.
If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow. Here are the full instructions:
This should fix it, just fixed my wife's iPhone 6 by following the above steps.
Hi - I had the exact same problem. The reason the App Store isn't showing (and you're receiving the "Can't open Safari" error message is due to your screen time settings. You have to make sure iTunes Store and/or App Store purchases are "Allowed."
Go to Settings -> Screen Time -> Content & Privacy Restrictions. Next, tap Allowed Apps. Make sure the switches next to Safari, iTunes Store, and Camera are turned on.
If you believe you deleted the App Store, go back to Settings -> Screen Time -> Content & Privacy Restrictions. Then, tap iTunes & App Store Purchases. Make sure it says next to Install Apps, Deleting Apps, and In-app Purchases. If one of these options says Don’t Allow, tap on it, then tap Allow. Here are the full instructions:
This should fix it, just fixed my wife's iPhone 6 by following the above steps.
Thanks for your message.
If I select the app store icon it says it has been updated and that I need to download the new version from the app store so I select update and the message "Safari cannot open the page because the address is invalid" appears. Messenger also shows as being out of date: "this version of the app is no longer supported. To see all your conversations please install the latest version" If I select the update button it does nothing and if I select the learn more button it takes me to facebook where I log in and follow the link to download the newest version from the app store. I then get the message saying "Safari cannot open the page because the address is invalid" If I ask Siri to open the app store it says 'I couldn't open app store' If I ask it to install it the response is "I can't do that you don't have the app store installed"
Round and round in circles basically!!!
Hi Juliam1212,
It sounds like you're having trouble updating apps, and I want to help.
What happens if you try to open the App Store directly, instead of with Safari?
Follow these steps to update your apps:
Update apps or use automatic downloads - Apple Support
Let me know if that helps.
Thanks for using the Apple Support Communities.
Hi Juliam1212,
What about the App Store though. Apps do not update through Safari, they update in the App Store.
Follow the steps to update here:
Update apps or use automatic downloads - Apple Support
What is the app you're using that's having this problem?
Thanks for using the Apple Support Communities.
Thanks for your answer. If I go directly to the app it says it's out of date and when I choose to update it the same message appears 'safari cannot open the page because the address is invalid' I am running the newest version of ios and automatic downloads is on.
Safari Won’t Recognise App Store
