iPhone 6 stopped going to sleep

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Level 1

15 points

iPhone 6 stopped going to sleep

At first my iPhone 6 sometimes didn't go to sleep when I pushed the power button. Now is doesn't go to sleep at all. I have it set to go to sleep at 5 min. Thank you in advance.

iPhone 5c, iOS 10

Posted on Jan 1, 2020 8:23 AM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Jan 5, 2020 6:40 AM in response to Sadhaika

Hello Sadhaika,

I want to help you with this iPhone auto-lock issue. To assist with these settings, I have a few steps for you to try. If you have not tried already, please restart the iPhone. Does this help to resolve the issue?

Which version of the iOS software do you currently have installed on your device? If your device is in need of a software update, please complete a backup of the device and update the iOS software.

Please let me know if you have any questions about these steps.

Best regards!

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Answer 2

MoonJ.

Community Specialist

Jan 7, 2020 4:25 PM in response to Sadhaika

Sadhaika,

Thanks for getting back to me with the results. I'm glad that restoring the device as new appeared to resolve the issue. Please don't hesitate to reach out if you have any other questions. That's what our Apple Support Communities is all about!

Have a great day!

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Answer 3

Sadhaika Author

Level 1

15 points

Jan 5, 2020 8:05 AM in response to Joseph_S.

Nothing worked until I backed up the phone and reset it back to factory settings. Then reloaded the back up and it's worked ever since. Thanks for your help!

Happy New Year!

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iPhone 6 stopped going to sleep

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