Cannot log into Apple TV on Samsung TV

Attempting to sign into Apple TV just results in a spinning wheel on new Samsung TV (7 series 50 inch).

TV software shows up to date. Attempts accomplished through TV remote. Use of "mobile device" connection gives error message even though SmartThings App operates TV through my iphone 8 and connects to TV normally.

Samsung support information says contact Apple Support.

Apple TV

Posted on Jan 1, 2020 10:19 AM

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2 replies

QuickPost

Level 10

103,437 points

Jan 1, 2020 11:09 AM in response to HomedeLuminaire

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

Jan 1, 2020 4:44 PM in response to QuickPost

Certainly I am not the only one with this problem? I was trying not to have to go through the ordeal of contacting support

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Cannot log into Apple TV on Samsung TV

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