Recently Apple Mail on my Mac has started copying, not moving, messages when I drag them from my Inbox to the appropriate mailbox. I can then delete the message in the inbox, but prior to this it simply did as I wanted and moved the message. Any help greatly appreciated. Thanks!
PS- I this has any bearing on the issue I also have the same Apple Mail account on my iPhone and iPad.
iMac Line (2012 and Later)
Hi bobio,
Welcome to Apple Support Communities. I understand you're unable to move an email to a different inbox in the Mail app of your Mac. I'll be happy to help.
I recommend restarting your Mac in safe mode. This will help perform certain checks and prevent some software from automatically loading. In addition, it verifies the startup disk and more. While in safe mode, check to see if you can move your emails to a different inbox on your Mac. Then, you can restart your Mac as normal and see if that helps resolve the issue you're experiencing. Here's additional details of safe mode and how to perform this step: Use safe mode to isolate issues with your Mac
If that doesn't help, the next step is to rebuild the mailbox. This is an appropriate step that may help: Rebuild mailboxes in Mail on Mac
Kind regards.
Hi bobio,
Welcome to Apple Support Communities. I understand you're unable to move an email to a different inbox in the Mail app of your Mac. I'll be happy to help.
I recommend restarting your Mac in safe mode. This will help perform certain checks and prevent some software from automatically loading. In addition, it verifies the startup disk and more. While in safe mode, check to see if you can move your emails to a different inbox on your Mac. Then, you can restart your Mac as normal and see if that helps resolve the issue you're experiencing. Here's additional details of safe mode and how to perform this step: Use safe mode to isolate issues with your Mac
If that doesn't help, the next step is to rebuild the mailbox. This is an appropriate step that may help: Rebuild mailboxes in Mail on Mac
Kind regards.
Thank you. The safe mode seemed to do the trick. I'll see if it continues to behave with new mail.
bobio,
That's wonderful to hear! Thanks for providing us that update. Have a wonderful rest of your day.
Cheers!
Apple Mail copying, not moving, messages
