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iPad won’t connect to printer

All of a sudden my iPad and my husband’s iPad will not connect to printer. We have been connected for years and all of a sudden both iPads say “no internet connection” yet the printer says it is connected and I can print from my iPhone. I have tried shutting everything down including the modem. Nothing helps. Any ideas?

iPad Air 2, iOS 13

Posted on Jan 1, 2020 2:58 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2020 6:03 PM

Hello,


You are attempting to connect your iPad to the Wi-Fi network your printer is broadcasting, this is not what you want to do. You need to connect both your iPad and printer to your home’s Wi-Fi network.

3 replies

Jan 1, 2020 4:10 PM in response to M038

Hello,


Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

iPad won’t connect to printer

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