You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iphone x face id suddenly stopped working

The Face ID on my iPhone X suddenly stopped working and is not setting up again. What could be the possible cause of this and how it can be undone. Prompt response is appreciated.

iPhone X, iOS 13

Posted on Jan 1, 2020 10:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2020 10:25 PM

Have you tried the recommendations listed in this link If Face ID isn't working on your iPhone or iPad Pro - Apple Support ? If you have then what exactly are you seeing when Face ID fails? Any error messages?


Axel F.

6 replies

Jan 1, 2020 10:32 PM in response to umer137

Here is something that I found while searching on Google. Some of the steps listed in this link https://www.payetteforward.com/iphone-face-id-is-not-available-heres-the-real-fix-ipads-too/ are the same as the ones listed in the link that I provided earlier. If none of the things that are listed in this link help then I recommend that you visit your nearest Apple Store an have your iPhone examined to solve for the Face ID not available error.


Axel F.

my iphone x face id suddenly stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.