my iphone x face id suddenly stopped working

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Level 1

9 points

my iphone x face id suddenly stopped working

The Face ID on my iPhone X suddenly stopped working and is not setting up again. What could be the possible cause of this and how it can be undone. Prompt response is appreciated.

iPhone X, iOS 13

Posted on Jan 1, 2020 10:18 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,592 points

Jan 1, 2020 10:25 PM in response to umer137

Have you tried the recommendations listed in this link If Face ID isn't working on your iPhone or iPad Pro - Apple Support ? If you have then what exactly are you seeing when Face ID fails? Any error messages?

Axel F.

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Answer 2

umer137 Author

Level 1

9 points

Jan 1, 2020 10:28 PM in response to Axel Foley

Yes tried all of these but all in vain. Attached is the error message.

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Answer 3

Axel Foley

Level 10

149,592 points

Jan 1, 2020 10:32 PM in response to umer137

Here is something that I found while searching on Google. Some of the steps listed in this link https://www.payetteforward.com/iphone-face-id-is-not-available-heres-the-real-fix-ipads-too/ are the same as the ones listed in the link that I provided earlier. If none of the things that are listed in this link help then I recommend that you visit your nearest Apple Store an have your iPhone examined to solve for the Face ID not available error.

Axel F.

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