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Level 1

4 points

How to reset an old ipad when I have forgotten the account psw and apple tool does not recognize user account

I have an old ipad that I have not used for a few years. Our daughter wants to use it now. However the ipad is locked to the old account name. And the apple tool does not recognize my old user account. How to proceed the reset proces?

Posted on Jan 2, 2020 5:15 AM

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QuickPost

Level 10

103,365 points

Posted on Jan 2, 2020 11:54 AM

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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How to reset an old ipad when I have forgotten the account psw and apple tool does not recognize user account

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