You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Screen time stopped working

Screen time stopped working I can’t see the screen time or manage it for my children anymore! Their names don’t show up in settings screen time!

iPhone X, iOS 13

Posted on Jan 2, 2020 2:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2020 8:58 AM

Hello, Katie jefferies!


Thank you for using the Apple Support Communities!


If I'm understanding your post correctly, Screen Time has stopped working on your iPhone and you're not able to see your children's names anymore.


Make sure that all devices are completely up-to-date with the latest version of iOS. You can find out by going to Settings > General > Software Update.


Try restarting your iPhone and your children's devices as well to see if that helps. A lot of issues are easily resolved by restarting your iPhone:


Restart your iPhone


I hope this helps you!


Cheers.


1 reply
Question marked as Top-ranking reply

Jan 6, 2020 8:58 AM in response to Katie jefferies

Hello, Katie jefferies!


Thank you for using the Apple Support Communities!


If I'm understanding your post correctly, Screen Time has stopped working on your iPhone and you're not able to see your children's names anymore.


Make sure that all devices are completely up-to-date with the latest version of iOS. You can find out by going to Settings > General > Software Update.


Try restarting your iPhone and your children's devices as well to see if that helps. A lot of issues are easily resolved by restarting your iPhone:


Restart your iPhone


I hope this helps you!


Cheers.


Screen time stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.