The camera doesn't work after the update.
iPhone X, iOS 13
iPhone X, iOS 13
Hello Okan19,
Does this issue occur with the following?
If you haven't done so already. I advise the following troubleshooting. If the issue persists, i'd reach out to AppleCare Support and request a diagnostic scan. They can verify if the camera hardware itself is reporting back with any issues.
Advised Troubleshooting
------------------------------------
Restart iPhone: https://support.apple.com/en-us/HT201559
Backup iPhone: https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios
Re-Apply iOS Update: https://support.apple.com/en-us/HT201263
By telling iTunes you want to update, this will download the latest iOS version and re-apply the update to the device without erasing any of your actual data.
NOTE: iPhone may automatically restart while the latest iOS version downloads. This is expected behavior. If it does, wait for the download to finish, than put the iPhone back into recovery mode and tell iTunes to update device. It won't need to re-download the software again, instead it will simply continue the process and re-apply the latest iOS update.
If the issue persists, reach out to AppleCare Support and request a diagnostic to see if the camera comes back with any issues. Depending on results they may advise you to "restore" device or they may assist with offering "service" options.
Hello Okan19,
Does this issue occur with the following?
If you haven't done so already. I advise the following troubleshooting. If the issue persists, i'd reach out to AppleCare Support and request a diagnostic scan. They can verify if the camera hardware itself is reporting back with any issues.
Advised Troubleshooting
------------------------------------
Restart iPhone: https://support.apple.com/en-us/HT201559
Backup iPhone: https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios
Re-Apply iOS Update: https://support.apple.com/en-us/HT201263
By telling iTunes you want to update, this will download the latest iOS version and re-apply the update to the device without erasing any of your actual data.
NOTE: iPhone may automatically restart while the latest iOS version downloads. This is expected behavior. If it does, wait for the download to finish, than put the iPhone back into recovery mode and tell iTunes to update device. It won't need to re-download the software again, instead it will simply continue the process and re-apply the latest iOS update.
If the issue persists, reach out to AppleCare Support and request a diagnostic to see if the camera comes back with any issues. Depending on results they may advise you to "restore" device or they may assist with offering "service" options.
The camera doesn't work after the update.