People can’t hear me on my AirPods
Bought a pair of AirPods from Apple Store on 22DEC19. It was delivered on 26DEC19. Connected to my XS, I can use it to hear music but callers could not hear me. WTH?
Hammy
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Try a full re-pair, reset, and try again.
Settings > Bluetooth > Airpods > Forget this device. Confirm it.
Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.
Also please let me know the firmware version after you reconnect them to your XS. Settings > General > About > AirPods > Firmware Version. Thanks.
If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods