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EricaDeVos Author

Level 1

4 points

Apple care and broken screen

I dropped my brand new iPad off the bed and it broke. I have apple care but when I do a start repair it tries to charge me when Apple care covers 2 accidents?

iPad, iOS 13

Posted on Jan 2, 2020 11:04 PM

Top-ranking reply

MichelPM

Level 10

81,306 points

Posted on Jan 3, 2020 6:15 AM

Only the paid, extended, two-year AppleCare+ plan covers accidental/incidental user damage and two accidents ( 1 incident per year ).

The free, standard, one-year AppleCare ( no plus sign at the end ) does NOT cover this type of damage.'

The free, one-year AppleCare only covers manufacturing defects and issues.

Did you pay for the extended, two-year AppleCare+ plan?

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Apple care and broken screen

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