Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Icloud lock / 2nd hand device

What happens if you buy an icloud locked iphone from goodwill. You'd have all the documentation showing the legit purchase, but there is no way you can contact the previous owner. Is apple able to help with this?

Posted on Jan 3, 2020 12:15 AM

Reply
Question marked as Best reply

Posted on Jan 3, 2020 1:04 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

4 replies
Question marked as Best reply

Jan 3, 2020 1:04 AM in response to adrisspoon

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

Icloud lock / 2nd hand device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.