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Level 1

4 points

i cannot unlock the ipad it appears frozen and fully charged

My ipad is fully charged and seems like the screen is frozen and I can’t enter the numbers on the screen to unlock

iPad, iOS 13

Posted on Jan 3, 2020 3:43 AM

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Level 10

166,525 points

Posted on Jan 3, 2020 3:53 AM

Try the forced restart in this support article.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Level 10

166,525 points

Jan 3, 2020 3:53 AM in response to gerda35

Try the forced restart in this support article.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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i cannot unlock the ipad it appears frozen and fully charged

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