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My iPad will not function beyond the lock screen. I can unlock the device but the screen is frozen beyond this point and will not power down or reset in any fashion. I have held the volume and power buttons to reset it but it doesn’t work. How should I reset it?
iPad Pro 11-inch Wi-Fi
Connect your iPad to its Power Adapter; whist still connected to external power, try a forced-restart:
![](https://help.apple.com/assets/5F481CEE680CE23E301E0458/5F481CFC680CE23E301E0477/en_US/c32a836781dfdfa253cc503f17a537d9.png")
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
Connect your iPad to its Power Adapter; whist still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
iPad issue
