iPad issue

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iPad issue

My iPad will not function beyond the lock screen. I can unlock the device but the screen is frozen beyond this point and will not power down or reset in any fashion. I have held the volume and power buttons to reset it but it doesn’t work. How should I reset it?

iPad Pro 11-inch Wi-Fi

Posted on Nov 5, 2021 5:23 AM

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LotusPilot

Community+ 2024

Level 10

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Nov 5, 2021 5:41 AM in response to Blastbolt24

Connect your iPad to its Power Adapter; whist still connected to external power, try a forced-restart:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

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iPad issue

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