Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Permanent marks on macbook screen (cant be removed with microfibre cloth)

I have trouble removing some marks on one of my old macbooks (Macbook pro 15" Late 2013 16GB RAM, 2,6 GHz Intel Core i7). I seems like a lot of people are experiencing these kind of marks - and they cant be removed? might be marks from keyboard or marks that might come from cleaning the screen?


Anyone knows the solution?




MacBook Pro 15", macOS 10.14

Posted on Jan 3, 2020 6:06 AM

Reply
Question marked as Best reply

Posted on Jan 3, 2020 6:49 AM

That looks to me like the anti-reflective coating is failing.


You can see about a path forward—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

2 replies

Permanent marks on macbook screen (cant be removed with microfibre cloth)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.